Privacy Policy

1. Introduction

eTASomalia.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully.

2. Information We Collect

2.1. Information You Provide to Us

We collect personal information that you voluntarily provide to us when you use our services. This includes:

• Contact Information: Your full name and email address.
• Application Information: Your eTA application reference number (for expedited services).
• Identity Documents: A digital copy of your passport bio page and a recent selfie photo (for new applications).
• Sponsor Information: Details of your sponsor organization and sponsor letter, if applicable.

2.2. Information We Collect Automatically

Like many websites, we use analytics tools (such as Google Analytics) to help us analyze how users use the site. These tools collect information such as your IP address, browser type, operating system, and browsing behavior. This information is used in an aggregated form to improve our website and services and is not used to personally identify you.

3. How We Use Your Information

We use the information we collect solely for the purpose of providing and improving our services. Specifically, we use your information to:

• Process Your Service Request: To verify your existing application's status or to prepare and submit a new application on your behalf.
• Communicate With You: To send you confirmation emails, payment details, your application reference number, and notifications regarding the status of your application. We will **never** use your email for marketing newsletters or promotional offers.
• Respond to Inquiries: To respond to your questions and provide customer support when you contact us via our contact form.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. We may share your information with the following third parties only in the ways that are described in this Privacy Policy:

• Government Authorities: We submit your application information and documents to the official Government of Somalia eTA portal to process your visa.
• Payment Processors: We use third-party payment processors like PayPal to handle payments. We do not store your financial information.

5. Data Retention and Deletion

We do not store your personal documents (passport, photos, sponsor letters) on our website's servers. The information you submit is sent directly to our authorized agents via secure email for processing. Once your service is successfully completed and your eTA is approved, your personal documents are deleted from our records.

6. Data Security

We are committed to protecting your data. We use secure servers and encryption to protect your information during transmission. Access to your personal data is restricted to authorized personnel only who require it to perform their job duties.

7. Cookies

Currently, our website does not use cookies. If we decide to use cookies in the future, we will update this Privacy Policy accordingly.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@etasomalia.com