Frequently Asked Questions

You can certainly apply directly. We offer a service for travelers who want peace of mind, speed, and expertise. We eliminate common errors that cause delays, provide an expedited option for urgent travel, and use our experience to ensure a smooth process. Our service is ideal for those who prefer an expert to handle the bureaucracy.

No, eTASomalia.com is a private visa assistance agency and is not affiliated with the Government of Somalia. We act as your expert agent, managing your application on the official government portal, `etas.gov.so`, to ensure accuracy and speed.

After you provide your Application Reference Number, our team uses our direct channels to contact immigration officials. We highlight your case for urgent review, helping it get processed ahead of the standard queue. You'll receive the approval confirmation directly from the official government email.

If we fail to get your eTA approved within the promised timeframe (72 hours for Standard, 24 hours for Premium/Fast-Track), we will refund 100% of our service fee. Please note that the government fee is non-refundable once an application is submitted, as per government policy.

An eTA (Electronic Travel Authorization) is a digital visa required for travelers from eligible countries to enter Somalia for tourism or business. Most foreign nationals need an eTA before traveling. We recommend checking the official government website for the latest list of eligible countries.

Qurba-Joog refers to individuals of Somali origin who hold a foreign passport (the diaspora). Ajnabi refers to foreign nationals who are not of Somali descent. The application requirements can differ slightly, which is why we ask you to specify your status.

While rejections are rare when using our service due to our pre-submission review, if an application is rejected by the government for reasons beyond our control (e.g., security flags), our service fee is still covered by our money-back guarantee. The government fee is typically non-refundable.

Absolutely. We use secure, encrypted connections to handle all your personal data and documents. We do not process payments directly on our site; instead, we provide secure payment details after verifying your application to ensure the highest level of security.